phwin25 Privacy Policy – How We Handle Your Personal Data

1Introduction

phwin25 ("the Platform," "we," "us") is committed to protecting the personal information of every player who accesses and uses the phwin25 online gaming platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you register an account, make a deposit in Philippine Peso, play games, or contact our support team.

By registering a phwin25 account or using any service on the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. This Policy forms part of the phwin25 Terms and Conditions.

2Personal Data We Collect

phwin25 collects personal data at different stages of your interaction with the platform. The categories of data we collect include:

phwin25 collects only the data necessary to operate the platform, process transactions, verify identities, and meet our legal obligations. We do not collect data beyond what is described in this Policy without your prior knowledge.

3How We Use Your Personal Data

The personal data phwin25 collects is used for the following purposes:

• Account creation and management — to create your phwin25 account, link it to your verified identity, and maintain your account in good standing.
• Identity verification (KYC) — to confirm that you are who you say you are, that you meet the minimum age requirement of 21 years, and that your account belongs to a real person in the Philippines.
• Transaction processing — to receive deposits in PHP through local payment channels (bank transfer, mobile banking, e-wallets), process withdrawals to your verified payment details, and maintain accurate financial records.
• Fraud prevention and security — to detect and investigate suspicious activity, prevent money laundering, identify multi-account attempts, and protect the integrity of the phwin25 platform.
• Customer support — to respond to your queries, resolve account issues, and improve the quality of our support service.
• Responsible gaming monitoring — to monitor gaming patterns that may indicate problematic behaviour and to apply any self-exclusion or limit settings you have requested.
• Platform improvement — to analyse usage patterns in aggregate form and improve the phwin25 platform, game offerings, and payment experience for Philippine players.
• Communications — to send account notifications, OTP verification messages, and platform updates to your registered email or mobile number.

4How We Share Your Data

phwin25 does not sell your personal data to third parties. We do not share your data with advertising networks or marketing data brokers. Your information is shared only with the categories of third parties described below, and only for the specific purposes stated.

• Payment processors — to facilitate PHP deposits and withdrawals through Philippine bank transfer networks, InstaPay, PESONet, and local e-wallet channels. These processors receive only the transaction data necessary to complete and verify the transfer.
• KYC verification providers — to validate the identity documents you submit as part of the verification process. These providers operate under confidentiality agreements and use your data only for the verification purpose.
• Technical infrastructure providers — hosting, server management, and platform security services that form part of the phwin25 technical stack. Access to personal data is strictly limited and governed by data processing agreements.
• Legal authorities — where required by applicable law or in response to a lawful request from a government body or law enforcement authority in the Philippines.

5Data Retention

phwin25 retains your personal data for as long as your account is active and for a period after account closure as required by financial record-keeping and fraud prevention obligations. Transaction records in PHP are retained for a minimum period to comply with applicable financial regulations.

Identity documents submitted for KYC are retained for the period required under applicable anti-money laundering and identity verification obligations. After this retention period, data is securely deleted or anonymised.

If you close your phwin25 account, we will retain the minimum necessary data to satisfy legal obligations and resolve any outstanding matters. We will not use retained data for marketing purposes after account closure.

6Data Security

phwin25 applies industry-standard security practices to protect the personal data of all members. Key security measures include:

• SSL (Secure Socket Layer) encryption on all pages and connections — all data transmitted between your device and phwin25 is encrypted in transit.
• OTP (one-time password) authentication for login and sensitive account actions, adding a second layer of verification beyond your password.
• Role-based access controls within phwin25 systems, limiting who can access sensitive personal data to only those who require it to perform their role.
• Secure storage practices for identity documents and financial records, with access logging to detect unauthorised attempts.

While phwin25 takes reasonable and appropriate measures to protect your data, no digital system can guarantee absolute security. You play an important role in keeping your own account secure — keep your password and OTP codes private, and contact support immediately if you suspect your account has been accessed without your authorisation.

7Cookies and Tracking

phwin25 uses cookies and similar session technologies to operate the platform. Cookies are used for the following purposes:

• Session management — to keep you logged in during an active session without requiring repeated authentication.
• Security — to detect and prevent session hijacking and fraudulent access attempts.
• Performance — to understand how the platform is being used in aggregate, which helps us optimise load times and improve the gaming experience.
• Preferences — to remember your platform settings between sessions where applicable.

phwin25 does not use tracking cookies to build advertising profiles or share browsing data with third-party advertisers. You can manage or disable cookies through your browser settings. Disabling essential session cookies may affect your ability to log in and use the phwin25 platform normally.

8Your Rights

As a phwin25 member, you have the following rights in relation to your personal data:

• Right of access — you can request a summary of the personal data phwin25 holds about you.
• Right to correction — if any of your registered personal details are inaccurate, you can request that they be updated. Some changes may require re-verification through KYC.
• Right to deletion — you can request that your personal data be deleted, subject to applicable legal retention requirements for financial and identity records that phwin25 is obligated to maintain.
• Right to withdraw consent — where data processing is based on your consent (such as for optional marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact phwin25 support at the email address listed in your account. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

9Minors and Age Restrictions

phwin25 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has registered on phwin25, please contact support immediately. Any account found to belong to a player under 21 will be suspended, and any associated balance will be held pending investigation and returned to the deposit source where possible.

10Changes to This Privacy Policy

phwin25 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform operations. The current version is always published on this page with the date of last review noted at the top.

Where changes are significant, registered phwin25 members will be notified through their registered email address or an account notification. Continued use of the platform after an update constitutes acceptance of the revised Privacy Policy.